This is the stage most resistant to preparation of any kind, and it’s worth being direct about that up front: a background investigation is a record of who you’ve actually been. There is no technique that changes that record. What follows is entirely about organization and honesty — nothing here is intended to influence what an investigation finds.
What it generally involves
Database checks and interviews with family, friends, current and past employers, colleagues, and neighbours — often dozens of references over a period of weeks. Scope and depth vary by agency and by your own history; there’s no fixed template.
Organize your own record first
- Employment history — exact dates, employer contact information, and reasons for leaving, written down before you’re asked, so your written application and spoken answers match without having to reconstruct dates from memory under pressure.
- Address history — the same, with approximate dates for every place you’ve lived.
- References — current contact information, and confirmation they’re actually willing to speak with an investigator.
Give your references a real heads-up
Tell the people you’ve listed that they may be contacted, and by roughly when. A reference who’s caught completely off guard by an investigator’s call reads worse than one who was told to expect it — not because being surprised is suspicious, but because an unprepared reference gives a less useful, less complete account.
Consistency is the actual test
Investigators aren’t looking for a perfect life history — they’re checking whether your account of it holds together across sources. Being accurate and consistent about the same events across your application, your interviews, and what your references independently say is what this stage is actually measuring.
If there’s something you’re worried about
A past mistake, gap, or difficult period doesn’t automatically disqualify an applicant — how it’s disclosed and discussed matters far more than the fact of it existing. Prepare to discuss it honestly, directly, and without minimizing or over-explaining it. That preparation is about your own clarity and composure, not about managing what an investigator concludes.
What ETHOS explicitly will not do
ETHOS does not, and will not, provide guidance aimed at concealing, minimizing, or managing what a background investigation finds — no advice on what to leave off an application, no coaching on framing past conduct to sound better than it was, and no guidance aimed at an investigator’s methodology. Legitimate preparation here is organization and honesty. That’s the entire scope.
Surrey Police Service
Primary SourceRecruiting Process
Verified 2026-08-23
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